Fire Pump Room | FDNY Signs

ORDERS ARE PROCESSED 4:00PM EASTERN STANDARD TIME MONDAY THROUGH
FRIDAY.

PLEASE ALLOW 1-5 BUSINESS DAYS FOR YOUR ORDER TO BE PROCESSED.

IF YOU HAVE ANY QUESTIONS REGARDING YOUR ORDER STATUS YOU CAN
CONTACT US VIA EMAIL AT FULFILLMENT@SIGNGUYSNYC.COM

PLEASE MAKE SURE TO INCLUDE YOUR ORDER NUMBER.

Shipping:

• Currently all Shipments are via mail, no Facility pick-up is available at the moment.
• Our signage products are only available for shipping within the Continental United States.
• We offer standard ground shipping and aim to process and ship orders within 1-5 business days after receipt of payment.
• Shipping costs will be calculated and displayed at checkout based on the weight and dimensions of the products ordered, and the shipping destination.

Returns:

• If you are not completely satisfied with your purchase, you may return the product within 10 days of receipt.
• Products must be returned in their original packaging, unused and in a resalable condition.
• Please contact our customer service team to initiate a return and receive instructions on how to proceed. You can email us at fulfillment@signguysnyc.com
• Returns are subject to a 15% restocking fee and the customer is responsible for shipping costs for the return.
• Refunds will be processed within 5-7 business days of receiving the returned products in good condition.

Note: Custom made or special order products are non-returnable.